how do i cancel a shopify purchase

hello everyone here we are again for,another session of sellers choice,tutorials in this tutorial we will learn,how to cancel an existing order on,Shopify there are various reasons why an,order needs to be cancelled as a seller,we all know that sometimes cancelling an,order is a good thing there are apps and,Shopify the determine if a transaction,is fraudulent or not there are also,times and where you can't complete a,sale with a buyer for example the items,damaged or you have fewer items in stock,that you thought you can always cancel,after you cancel the order your customer,will automatically receive a message,that their order is canceled,you can cancel an order if you have not,collected a payment for the order yet or,if you have collected a payment but no,items have been fulfilled if you cancel,an order that has been fulfilled then,you need to cancel the fulfillments,manually or you can also discuss this,with your buyer so let's get started,don't forget to hit the subscribe button,what you need to do first is to access,the Shopify admin log into your Shopify,account at www.gfi.com/webmonitor click,on the order that you want it to cancel,make sure to double check on this order,please be advised that once the order is,canceled,it can't be reinstated on this example,we have an order that is unfulfilled and,unpaid what you need to do next is to,click the more actions drop-down and,select cancel order,on the cancel order window you should,see all the items that were ordered,you can zero out the items they will not,refund you should also see the total,amount the will be refunded in this area,if the order was paid,just click the cancel order button to,proceed with the cancellation you should,see a prompt at the bottom saying that,the orders already cancelled a cancel,status will be added on the order status,located on top when you go back to the,orders page you will see that the status,has not changed but the order is now in,red color and the total amount is,already crossed out so now your customer,will receive an email regarding his,order and it is up to you if you would,want to personally email the customer,about this and that ladies and gents are,the steps and how to cancel an order on,Shopify just so you know that we have a,lot of tutorials and webinars on bits of,advice on how to run and the applicable,techniques for your ecommerce business,you can always visit our site at sellers,choice dot digital and browse through a,huge compilations of webinars tutorials,and blogs and don't forget to hit the,subscribe button to stay tuned see you,soon

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